SHOP IS NOW OPEN AS NORMAL. There is a currently 4 job delay if waiting for parts is included in the queue, for things to be processed which means delays to some repairs and orders on both gaming front and parts side of things. Visits are now fully booked until march 4th at the least and monday visits are fully booked until 14th april due to busy demand. Easter WEEKEND IS in EVENINGS are CANCELLED AKA VISITS ON SATURDAY OR MONDAY OR FACE £100 charge for said visit.
Invoices are overdue for us to create for customers which getting harder to find time for the regular customers that prefer this way for payment, this is still going on. NO eta on when invoices might occur so be aware of this should chosen to pay by BACS
Please note: Due to as higher volume of calls and delays caused form consultations yesterday and potentially today, there will be a further delay to repairs and parts to be ordered to fit in with said ordered.
Also a few customers are coming in before opening hours and on days off even with door ajar still with sign closed and facing the £10 entering when closed fee.
Plus visits are fully booked until mixed days next week so week after will be better.
Also a 8 job delay not including customers yet to be contacted regarding parts arriving
Basic Information
1 Lockyer Mews
Paddons Row
Tavistock
Lease has been renewed for shop so 3 years is goal to last or GTA VI release date for sales there
Please note: General electronics such as Massage Chairs, dog collars, tv remotes, Headphones, Radios are NOT repaired from us aka we do not offer them.
Our Opening Times – Changed* as of 16/01/2024 due to past customer demand causing staff burnout
Monday: Closed due to Customer visits
Tuesday: 09:45 – 17:00
Wednesday: 09:45– 17:00
Thursday: 09:45– 17:00
Friday: 09:45– 17:00
Saturday: 09:45– 17:00
Sundays – Not viable to open
- Please note there are going to be times where this will be delayed in opening due to urgent visits, admin tasks and delays in transport or other circumstances. Many thanks for people that do aheare and wait until said door ends up open with sign saying open, do not slam/knock on the door This applies to any day. Those that do enter when shop is closed with sign saying closed even if door is ajar will be subject to a £10 entering when closed charge if any item is purchased or advice or repair provided when customer has entered shop or being served in said circumstance when shop sign is closed either on morning before opening times or on days that are closed such as sunday or monday.

Original since launch in 2020 , including when sign was clearly showing location of the business before request for the sign move due to floral from nearby businesses

Photo from 1st December 2023
Also due to other database issues out of our control with the repair ticketing system, there might be issues with keeping records and job updates internally, we have workarounds but will be on a delay basis for this. This was meant to be planned to be sorted but due to having to open and rush accounts to open due to customer demand, this might get pushed back.
Services
Here you can see what we can offer you. A mix of us, our sister brand Playom for now.
The Following is offered by us, these prices are guidelines, sometimes the cost might be lower or higher due to location and time:
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PC Building – £40 per Hour. This can include a lesson on how to build a PC or Motherboard/Case replacement fitting (Motherboard or Case is an extra cost of the board order is needed) – This does NOT include a OS reinstall (Cost is further down) , Water Cooling and more than 4 x Separate ARGB fans/devices can cause build delays depending on Cases and Fans used and can make it nearly 3 hours labour.
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Android Phone repair (if no soldering required) – £40 Per hour + Cost of Part –
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Please note, screens that do NOT use frames will cost 2 x 40 per hour of labour OR risk/void warranty to fit in the 2 hour time frame that most repairs like this take due to the issues with frameless android screens. Samsung J series are not affected by this
- Pixel Screens are now £80 fitting due to the warranty issues that come with it
- There are Phones that do NOT support External screens such as Pixels, Samsung Galaxy A Series and Most entry level phones below the £300 retail. This means to get files recovered it will mean order screen to fit then transfer files then replace to original screen or purchase replacement screen.
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Android Tablet repair – £60 for labour (2 hours minimum) + cost of parts
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Apple iPad repairs – £90 (3 hours minimum) + Cost of part (except non ipad pro charge ports due to micro soldering) iPad Screens if glass only are around £25 then £90 for fitting, £115 Total. Applies from ipad 6th – iPad 9th Generation (iPad Air 2 and pros are not in this pricing bracket so call to ask on those screens.
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Software installations – From £15
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Password/account Resets: £20 per average hour
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Virus Removal – £40.
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Device Setups if not purchased from us either in shop or delivered to location, If in Tavistock Area – £40, outside areas mentioned further down is £60 .
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Router/Wifi network Setup @ Home if in Tavistock Area- £30.
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Operating System Vanilla Install or Hard Drive transfer- £40. This doesn’t just mean Windows install, we can install other operating systems as well. This also includes FITTING of Drive
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Upgrades or Part Replacements (Laptops) – Minimum Charge of £30 per Part fitting + Cost of Part. Keyboard replacements on newer laptops are Palm reset replacements which can start from £50 but prices CHANGE OFTEN, Then it can cost £60 for 2 x hours labour due to having to remove all components to then refit on to said palmrest . Hinges can also affect the palmest or bottom cover and screen back cover, so be aware the price for parts might be more expensive again.
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Standard 15.6″ non touch screen Laptop Screen Replacement Matte – From £80 – This can vary due to the different types of laptop screens.
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Macbook Screens are £90 fitting + Cost of screen due to potential issues with fragility and sourcing of working screens without issues of weakness according to one customer that had a refund due to a light thumb press caused screen to break.
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Game Console Repairs – From £40 per hour + Cost of part, there is a gamble or chance with any console repairs that require soldering or heat treatment which can damage parts, this can cause either delays with replacing said damage due to heat needed or worst case has to be sent to another provider. HDMI Ports and Switch Charging Ports are £100 inc part and fitting attempt cost/labour, which might not survive locally or potential send off for X weeks which is higher success rate
Note:
Other services that we offer but are not listed here are usually charged on a Basis of £30 per hour in the Tavistock Area (Up to Whitchurch, Peter Tavy, Gunnislake, Calstock are also for evenings). Lessons will be at £30 for the first hour.
If outside of the Tavistock Area (Horrabridge, Yelverton, Crapstone, Chillaton, Lydford, Princetown, Mary Tavy, Brentor, Bere Alston, Lifton/Lewdown) Then the cost is a Basis of £40 per hour. These Visits can mostly be done during the Day on Monday afternoons after 3pm due to e-cycle to said location. Plymouth visits can be arranged but will be in advance .
Sunday Visits anywhere unless agreed in long 2 week + advance/ or regular customers are on basis £60 for Tavistock Area and £80 for outside Tavistock area.
Visits that are booked during Shop hours outside of main town centre can be up to £80 minimum charge, £40 for inside town centre
Notices
Please Note: We do NOT currently offer purchasing of pre owned devices/tech and/or games from the general public unless exceptional circumstances which probably cause issues with warranty down the line if resold (More related to phones than desktops and laptops). We are fully booked in on donations on old laptops at this time too which will cause a long time of delays with organisation to get the time to get them refurbished for sale without delay of repairs to customer devices or even bookkeeping to the risk of Legal action for delay of accounts upkeep.
This has also caused some video game releases to be delayed for our sister business, Playom.
Please note if customers do insist on upfront Payments (which means the item is ordered after money goes into the bank) for items under £1500 then the below applies
- 2 to 3 weeks delay if card payment
- 3 months + for Cash payment
If over 1500 then it is going to be complex and needs discussions if its not items from suppliers we have credit limits with.
Please Note:
Also Please note that texts are only able to be sent from us and received might not work correctly due to the way Landlines handle texts, we are waiting for provider to find a workaround on this.
Due to Sign repositioning, there will be some stock displaced and shop windows organising to save marketing costs on a sign that might not have best impact above shop door. . Also due to door repairs in future, might be as delay on some orders but dates might get announced as and when
We are No longer ACCEPTING BACS payments due to hardly enough time to get invoices of BACS sorted out until further notice for customers requesting this, This should be able to be resolved before end of march if lucky. This tends to get ignored so it means there is NO ETA on when an invoice that is needing to be processed will be sorted.