Troubleshooting
Here you can find out what we repair and maybe solve the problem you might be facing with your device
Here you can find out what we repair and maybe solve the problem you might be facing with your device
Here we can transfer from the old to the new, the broken to the working and also from the outdated to the up to date
Here we can guide you with how to get what YOU want to achieve, like calling family across the world to printing photos from your sofa
ORDERING IS STARTING TO EASE OFF, CONSOLE ORDERS ETA on toward not sure. Some Tech orders are 1 week delay since some orders delayed from 3 weeks ago are just getting finished off. THEN AGAIN Banking issues means orders will be delayed for up to 2 weeks best case. This is also due in part of the cash is king or cash preferred mentality which has caused delayed to get time to pay in without having to close the shop or cancel customer visits on mondays (Even going to the post office can lead to customers waiting outside in cases) to get time to pay said in.
PLEASE ALSO NOTE: UNTIL 11th JAN 2025, any CASH PAYMENTS OVER £200 are not longer accepted. This help us handle the time to actually get that said cash paid in to the bank account when time allows. the last time we properly paid cash in due to time was JULY so be aware of the cash is king and preferred mentality can cause pressure and issues like this. Worst case the shop will have to be closed one extra day a week to pay said cash in due to monday visits fully booked until Early to – Mid December which by the time finished, post office is closed and and 15 mile distance to attempt to pay money in. Security risks also mean its feels not right to ask neighbours or even customers that have offered to pay cash in.
VOICEMAILS NOW COMING IN WITHIN REASON.
ALSO PLEASE BE AWARE Closed from 13th January 2025 until FEBRUARY 2025 OR WORST CASE FURTHER NOTICE, this is due to LEGAL JURY Service and accounts upkeep, this business IS NOT CLOSING DOWN. NO VISITS CAN BE MADE DURING THAT TIME PERIOD OR RISK 3 X CHARGE OF NORMAL RATE. Any customers that use voucher top ups from us please DO SAVE UP to purchase multiple Mobile vouchers no later than 10th January, since that will be. any jobs booked in also after that 10th January will be left in shop and not worked on until business re-opens with notice give.
Monday visits during the afternoon are now FULLY BOOKED until LATE November , Evening Visits are getting booked up, fully booked between 5th november and 12th November
Invoices are overdue for us to create for customers which getting harder to find time for the regular customers that prefer this way for payment, this is still going on. Aiming to sort this in the next 2 weeks which some invoices from 6 months ago plus will be arranged.
1 Lockyer Mews
Paddons Row
Tavistock
Our Opening Times – Changed* as of 16/01/2024 due to past customer demand causing staff burnout
Monday: Closed due to Customer visits
Tuesday: 09:45 – 17:00
Wednesday: 09:45– 17:00
Thursday: 09:45– 17:00
Friday: 09:45– 17:00
Saturday: 09:45– 17:00
Sundays – Not viable to open
Also due to other database issues out of our control with the repair ticketing system, there might be issues with keeping records and job updates internally, we have workarounds but will be on a delay basis for this. This was meant to be planned to be sorted but due to having to open and rush accounts to open due to customer demand, this might get pushed back.
Visits that are booked during Shop hours outside of main town centre can be up to £80 minimum charge, £40 for inside town centre
Please Note: We do NOT currently offer purchasing of pre owned devices/tech and/or games from the general public unless exceptional circumstances which probably cause issues with warranty down the line if resold (More related to phones than desktops and laptops). We are fully booked in on donations on old laptops at this time too which will cause a long time of delays with organisation to get the time to get them refurbished for sale without delay of repairs to customer devices or even bookkeeping to the risk of Legal action for delay of accounts upkeep.
This has also caused some video game releases to be delayed for our sister business, Playom.
Please note if customers do insist on upfront Payments (which means the item is ordered after money goes into the bank) for items under £1500 then the below applies
If over 1500 then it is going to be complex and needs discussions if its not items from suppliers we have credit limits with.
Please Note:
Also Please note that texts are only able to be sent from us and received might not work correctly due to the way Landlines handle texts, we are waiting for provider to find a workaround on this.
Due to Sign repositioning, there will be some stock displaced and shop windows organising to save marketing costs on a sign that might not have best impact above shop door. . Also due to door repairs in future, might be as delay on some orders but dates might get announced as and when
We are No longer ACCEPTING BACS payments due to hardly enough time to get invoices of BACS sorted out until further notice for customers requesting this, This should be able to be resolved before end of march if lucky. This tends to get ignored so it means there is NO ETA on when an invoice that is needing to be processed will be sorted.