This is the Terms and conditions for the majority of jobs and services we provide for you.

Meeko Networks Trading as Tavy IT

Meeko Networks Trading as Tavi Tech

Meeko Networks and both will ensure we can provide help to the best of our team’s ability. However, we have some terms and conditions which can help be far to each other. “Meeko Networks ” is described as “We” and “us” in this case. Yourself will be described as “Customers” and “customer” in this case.

Terms

Customers are advised that if installation or re-installation of operating systems or device software is required then the device will be returned to customers without software applications being re-installed if we are unavailable to download from the software publishers site with/without the product licence provided.  With regards to iOS devices, there will be a chance that you will be required to set up the device yourself due to services like “Activation lock” which prevent us from completing software setups on iOS devices. Find My device has the same regard to Android Devices higher than Version 9.0

We will make estimates of time to complete work in good faith but these should never be relied upon by customers as guaranteed job completion times. The unpredictable nature of device-related problems means that a fault which at face value appears simple to fix may end up being more complex when diagnostic work is undertaken.  If there are major changes to our assessment we will notify customers as soon as we are able to. This is certain cases, can affect the estimated cost of the repair, we will obtain the customer’s consent before proceeding with work. This helps you to save money or not be surprised by hidden bills.

We accept that we are responsible to safeguard customer’s device and other hardware/accessories that are needed when servicing/repair on a customer’s device.  We undertake to treat customer’s property with due care and respect.  It is sometimes the case that opening up your device can be difficult and may involve causing damage to parts to do so.  In this event, we will attempt depending on times and circumstances to obtain customer’s consent before doing so and will advise the customer that replacement parts, if required, will in this circumstance be chargeable to the customer.   We accept responsibility for some damage or loss caused by our negligence except in cases of MicroSoldering due to the intensive operations on this and some cases are not covered by our warranty.  We will endeavor to make good any such damage or wherever possible to replace any loss.  Should the need arise we will compensate the customer by mutual agreement.

Due to some jobs that are requested same day,  those jobs will be voided from warranty the jobs types that are affected by this as are follows:

• Game Console Repairs on PS4, PS5, Nintendo Switch, Xbox
• Apple iPad and Android Tablet repairs which the Display is not screwed in and has to be fitted using pressure and adhesive/tape
• Micro Soldering Jobs

We offer a warranty period of 90 days / 3 months on the devices we repair. Which includes part replacement of up to 3 times in that period if required and can be proven that no customer induced damage has happened to the device. If an unrelated part starts to cause issues after a repair on the device has been done, we will consider this a new repair and charge accordingly. For example, if a screen is replaced and a battery fails or won’t charge, this is NOT covered by the Warranty and will be charged accordingly but can be flexible depending on the situation.

Also, the warranty starts from when the repair has been PAID for AND Collected by you. For example, if the repair is paid on X date and then collected on Y date then the warranty starts on Y date, but if the repair is collected on X date but not paid for (in special circumstances) then there is NO WARRANTY until payment.

If a repair has not been successful and comes to the part where only the parts are paid for, then the Warranty will not be valid on our side due to the warranty cost makes it not viable to fulfil the repair of the device. Also if there is a more then £30 discount of the repair/labour costs, then the warranty will not be valid due to the viability of the repair more expensive than the value of the device.

As well as this, if a repair of a faulty part from suppliers we use end is noticed and you inform us another repair provider is has charged for a replacement of part aka a repair after the 6 months from the initial repair date, we will ONLY refund the cost of the part itself and not the labour aka NOT to pay for the cost of the repair that has been taken. If the Old part cannot be provided back to us then we cannot refund at all since a faulty.

This is important to phone screen replacement situations where you have not been back with regards to a issue with a screen that was fitted by ourselves for 2 times (for example if a screen we replaced fails, we replace the screen with the same or similar part and if THAT screen fails and fail to come back to us which would then be a refund provided if another screen replacement offer is explicitly refused)

Customers are advised that every effort will be made to secure their data while computers are being serviced.  However, we cannot guarantee customer data integrity.  The nature of some hard disk and file corruption problems that exist before devices are handed over to us can appear at any time which means data may not be able to be secured and/or recovered from device’s internal storage.   Customers are advised that it is their responsibility to ensure that their data is safe by keeping a regular backup copy, either via the cloud or via storage devices which can be purchased from us before a repair takes place if need be. Any Backups we have made will be securely stored with us onsite for up to 2 months and then will be securely deleted. We can try to make sure that you have received a backup of your data if not restored to your device on request before that time, but we will be no longer able to recover data deleted after that 2 month period. Apologies for that.

We will inform the customer when the repair is complete and hold the device with us for up to 3 months from date of completion, which if no contact either in written or verbal form has been made between us and the customer in the 3 month period from the completion of the job, we will proceed to refurbish the device for resale at our trading location to recover the cost of the job that was undertaken. There are chances where the machine might not be able to be refurbished and will attempt to dispose of it via proper channels (Not fly tipping).  But we do require that correct and updated contact information is given at any time during the repair so we can be able to contact you about the repair in good faith.

Refunds are up to 180 days of purchase AND will be only refunded to the same method and identity used for payment aka if card payment, the payment will be refunded to the SAME card only and this is to prevent fraudulent case scenarios. If in case of a console bundle which involves big discounts on games, then the discounted value of the game will be refunded. aka game was £44 down to 14 then the refund value is £14 which will be on the receipt provided. If over the 180 days then negotiations will be in set for credit or cash or BACS in rare circumstances, but then this will apply for consoles and most accessories only due to the 1 year or above warranty which we can help direct to the right customer support of the said brand