Troubleshooting
Here you can find out what we repair and maybe solve the problem you might be facing with your device
Here you can find out what we repair and maybe solve the problem you might be facing with your device
Here we can transfer from the old to the new, the broken to the working and also from the outdated to the up to date
Here we can guide you with how to get what YOU want to achieve, like calling family across the world to printing photos from your sofa
DUE TO ORDER MISHHAPS OF TRYING TO FUFILL ORDERS BUT GOING NOWHERE WITH SOURCING ON SOME ITEMS AND MIXED UP ON OTHERS, NO MORE ORDERS WILL BE TAKEN FOR 1 PLUS WEEKS, PAYING UPFRONT OR DEPOST DOES NOT SOLVE THIS ISSUE DUE TO THE PLANNING OF ITEMS
Just to be clear on opening Times this Week
TUESDAY (TODAY) = 9:45 am until 5pm
WEDNESDAY AND THURSDAY = CLOSED
FRIDAY = 10am until 5pm
SATURDAY = 10am until 3:30pm due to customer visit during that time then 4pm until 5pm ish
VISITS = BOOKED until 15th October aka
Due to orders STILL being delayed on stock booking due to customer demand end of last week, , in some customers might be delayed to get hold of to let them know their item has arrived.
Some Delays might happen with game releases too but Silent hill 2 might just about arrive for day 1 release today,
ALSO NO NEW ORDERS can be fulfilled from 1st OCT until 15th October due to intense amount of orders currently in process and on our to do list as it is. Repairs will be delayed by 1 week from 5th October due to the above.
Due to a hectic week ahead in both the gaming and tech side, there will be delays to jobs
Monday visits during the afternoon are now FULLY BOOKED until 11th November , Evening Visits are getting booked up.
Invoices are overdue for us to create for customers which getting harder to find time for the regular customers that prefer this way for payment, this is still going on.
Orders are at least a a week due to actually planning to bundle orders together is getting complex due to when ordering another demand comes through which means double order or pushed back.
Due to some orders being delayed, some parts and repairs will be delayed as well.
Any JOBS for repair booked in from 03/10/2024 will be delayed UNTIL at LEAST 17th OCT and that’s 4 JOBS Currently in queue.
1 Lockyer Mews
Paddons Row
Tavistock
Our Opening Times – Changed* as of 16/01/2024 due to past customer demand causing staff burnout
Monday: Closed due to Customer visits
Tuesday: 09:45 – 17:00
Wednesday: 09:45– 17:00
Thursday: 09:45– 17:00
Friday: 09:45– 17:00
Saturday: 09:45– 17:00
Sundays – Not viable to open
Also due to other database issues out of our control with the repair ticketing system, there might be issues with keeping records and job updates internally, we have workarounds but will be on a delay basis for this. This was meant to be planned to be sorted but due to having to open and rush accounts to open due to customer demand, this might get pushed back.
Visits that are booked during Shop hours outside of main town centre can be up to £80 minimum charge, £40 for inside town centre
Please Note: We do NOT currently offer purchasing of pre owned devices/tech and/or games from the general public unless exceptional circumstances which probably cause issues with warranty down the line if resold (More related to phones than desktops and laptops). We are fully booked in on donations on old laptops at this time too which will cause a long time of delays with organisation to get the time to get them refurbished for sale without delay of repairs to customer devices or even bookkeeping to the risk of Legal action for delay of accounts upkeep.
This has also caused some video game releases to be delayed for our sister business, Playom.
Please note if customers do insist on upfront Payments (which means the item is ordered after money goes into the bank) for items under £1500 then the below applies
If over 1500 then it is going to be complex and needs discussions if its not items from suppliers we have credit limits with.
Please Note:
Also Please note that texts are only able to be sent from us and received might not work correctly due to the way Landlines handle texts, we are waiting for provider to find a workaround on this.
Due to Sign repositioning, there will be some stock displaced and shop windows organising to save marketing costs on a sign that might not have best impact above shop door. . Also due to door repairs in future, might be as delay on some orders but dates might get announced as and when
We are No longer ACCEPTING BACS payments due to hardly enough time to get invoices of BACS sorted out until further notice for customers requesting this, This should be able to be resolved before end of march if lucky. This tends to get ignored so it means there is NO ETA on when an invoice that is needing to be processed will be sorted.